STORE POLICY

Customer Care

Customer Support Availability

• Live Chat, Email & Phone Support

  • Available: Monday–Friday, 10:00–18:00 Time zone in Barcelona (GMT+2)

  • Email response within 24 hours:  office@stud.website

  • Chat support available in any language.

Shipping & Delivery

• Shipping is calculated at check out.

• Delivery Time:

  • Standard: 2–5 business days

  • Express: 1–2 business days (fee varies by country)

• Tracking provided for all orders

Returns & Exchanges

Complies with EU Consumer Rights Directive (2011/83/EU)

• 21-Day Return Policy (exceeds EU minimum of 14 days)

• Refunds processed within 5 business days of receiving the return

Right of Withdrawal In line with EU law:

• You may cancel your order within 14 days of receiving it without giving any reason

• Notification can be made via email

• Refund includes original delivery charges, excluding any express upgrades

Product Guarantee & Faulty Goods

• All items come with a 2-year warranty under EU consumer law

• Faulty or incorrect goods? We’ll:

  • Offer a free replacement, repair, or full refund

  • Cover all shipping costs

Price Adjustments & Promotions

• If an item goes on sale within 7 days of purchase, we’ll refund the difference

• Promo codes valid only for one-time use and can’t be combined unless stated

Privacy & Data Protection

• Fully GDPR-compliant

• Customer data is never sold

• Secure encrypted checkout and strict privacy controls

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📞 Contact Us

• Email: office@stud.website

• Phone (Spain): +34 627 68 42 77

• Live Chat: Available via our website